FAQ

At Shahab International, we understand that you may have questions regarding our products and services. Below is a compilation of frequently asked questions to assist you. If your query isn't addressed here, please feel free to contact us directly.

1. How can I develop a custom line of tack and saddlery with Shahab International?

To initiate the development of a custom line, please provide us with detailed drawings, images, or original samples of your desired products. This allows us to thoroughly understand your specifications and quality expectations. Upon review, we will produce a prototype for your evaluation and provide a quote, including minimum order quantities (MOQs) and turnaround times. For further assistance, please contact us via email.

2. Will my proprietary designs and information remain confidential?

Absolutely. We take confidentiality seriously and are willing to sign Non-Disclosure Agreements (NDAs) to protect your proprietary information. Even without a formal NDA, we ensure that all client information remains confidential.

3. Can I request product samples before placing a bulk order?

Yes, we provide samples for evaluation. To request samples, please contact us with your specific requirements. Sample costs and shipping fees may apply, which will be communicated during the request process.

4. What is the typical turnaround time for orders?

Turnaround times vary based on the product type, order quantity, and customization requirements. Generally, standard orders are processed within [X] weeks. For precise timelines, please discuss your specific order details with our team.

5. What is your minimum order quantity (MOQ)?

The MOQ varies depending on the product type and customization requirements. Please contact us with your specific needs, and we will provide the relevant MOQ information.

6. What payment methods do you accept, and when is payment required?

We accept various payment methods, including bank transfers and credit/debit cards. Payment terms will be discussed and agreed upon during the order confirmation process.

7. What leather options are available for products?

We offer a variety of leather options to suit different preferences and requirements. Please contact us to discuss the available choices and determine the best fit for your products.

8. What color options can I choose from?

A wide range of color options is available for our products. Specific color availability may depend on the chosen material and product type. Please reach out to us to explore the color selections suitable for your needs.

9. Can you incorporate our company logo on the products, and what is the cost?

Yes, we offer branding services, including debossing or embroidering your company logo on products. Additional costs may apply, which will be discussed during the customization process.

10. Do you guarantee the workmanship and quality of the products?

Yes, we are committed to delivering high-quality products. Our skilled technicians use premium materials and adhere to strict quality control measures to ensure each product meets our standards.

11. How do you ensure consistency in product quality across orders?

Consistency is paramount to us. We maintain detailed production records and use standardized processes to ensure that every batch aligns with the quality of previous orders.

12. What does FOB India mean, and can you provide door-to-door or air cargo freight quotes?

FOB (Free on Board) India indicates that the buyer assumes responsibility for the goods once they are shipped from the Indian port. We can also provide door-to-door or air cargo freight quotes upon request. Please contact us to discuss your specific shipping requirements.

13. How do I know I'm receiving the most competitive price?

We strive to offer competitive pricing without compromising on quality. Our pricing reflects the craftsmanship, materials, and attention to detail that go into each product. For specific pricing inquiries, please contact us directly.

14. How can I contact Shahab International for further inquiries?

You can reach us via:

• Email: info@horsesaddleshub.com
• Address: 101/42, Colonel Ganj, Kanpur, Uttar Pradesh - 208001, India

Our customer service team is available 09:00 Am - 07:00 PM to assist you with any questions or concerns.

We hope this FAQ section addresses your queries. For more detailed information or specific inquiries, please do not hesitate to contact us.