Refund and Returns Policy

Effective Date: 01 Jan 2025

At Shahab International, we are committed to providing high-quality leather goods, equestrian equipment, and accessories. Customer satisfaction is our priority, and we strive to ensure that every purchase meets your expectations. However, if you are not completely satisfied with your order, we offer a transparent and customer-friendly return and refund policy.

This policy outlines the terms and conditions for returning products, requesting refunds, and exchanging items. Please read it carefully before making a purchase.

1. Eligibility for Returns & Exchanges

You may request a return or exchange under the following conditions:

✔ Damaged or Defective Items: If you receive a product that is damaged or defective upon arrival, we will replace it or issue a refund.
✔ Incorrect Items: If you receive the wrong item, size, or color, we will arrange for a return and provide a replacement or refund.
✔ Manufacturing Defects: If there is a defect in stitching, material, or craftsmanship, the item is eligible for a return or exchange.
✔ Unused Condition: The product must be unused, in its original packaging, and with all tags attached.

Note: Returns due to personal preference (e.g., change of mind) may not be accepted unless specified in the product details.

2. Return Process

To ensure a smooth return process, please follow these steps:

📌 Step 1: Contact our customer support team at [Your Email] or call [Your Contact Number] within [X] days of receiving your order. Provide your order number, product details, and a clear image of the issue (if applicable).
📌 Step 2: Once your return request is approved, we will provide instructions on how to send the item back.
📌 Step 3: Ship the product to the return address provided by our team. Customers are responsible for return shipping costs unless the item is defective or incorrect.
📌 Step 4: Upon receiving and inspecting the returned item, we will process the refund or exchange within [X] business days.

3. Refund Policy

We offer different types of refunds based on the condition of the return:

✔ Full Refund: If the product is defective, damaged, or incorrect, we will issue a full refund.
✔ Partial Refund: If the item is returned in a used or damaged condition, we may deduct a restocking fee.
✔ Non-Refundable Items: Custom-made or personalized products, final sale items, and gift cards are not eligible for refunds.

Refunds will be credited to your original payment method within [X] business days after approval. Processing times may vary depending on your bank.

4. Exchange Policy

We offer exchanges for:

🔄 Size or Style Issues: If you need a different size or color (subject to stock availability).
🔄 Defective or Incorrect Items: If you receive a faulty or incorrect product, we will replace it free of charge.

Note: If the requested replacement is unavailable, we will issue a refund instead.

5. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

❌ Used or worn products (unless defective upon arrival)
❌ Custom or private-labeled items
❌ Clearance or final sale items
❌ Gift cards and promotional items

For hygiene and safety reasons, personalized and custom-made products are non-refundable.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

🔎 Check your bank account for any pending transactions.
🔎 Contact your credit card company, as refunds may take time to reflect.
🔎 If the issue persists, reach out to us at [Your Email], and we will assist you.

7. Order Cancellations

✔ Orders can be canceled before they are shipped for a full refund.
✔ Once the order has been dispatched, the standard return policy applies.

If you need to cancel your order, please contact us as soon as possible.

8. Shipping Costs for Returns

✔ Defective or Incorrect Items: We cover return shipping costs.
✔ Customer Preference Returns: Customers are responsible for shipping costs unless specified otherwise.

Shipping costs are non-refundable unless the return is due to an error on our part.

9. Contact Us

For return requests, refund inquiries, or further assistance, please contact:

📍 Shahab International
101/42 Colonel Ganj
Kanpur, Uttar Pradesh – India

📧 Email: info@shahabinternational.com

Our customer service team is available 09:00 AM – 07:00 PM (Mon-Sat) to help with your queries.

Final Note:

At Shahab International, we are committed to providing the highest quality leather goods and equestrian equipment. Our Refund & Return Policy ensures that you shop with confidence, knowing that we stand by the quality of our products.

If you have any concerns or questions, feel free to reach out to us. We are always here to help! 🚀